WhatsApp and Telegram Chatbot for Business
A business chatbot answers customers on WhatsApp and Telegram at any hour, carries the conversation to a request and hands it to a manager when a human is needed. AI Lab in Bishkek sets up the bot on your price list and terms, connects the official messenger APIs and sends finished requests, with the conversation history attached, wherever you keep them.
What the bot does
- Answers with no days off. Availability, price, delivery and payment terms — at any hour.
- Carries the conversation to a request. A conversation, not a lookup: it asks what the customer actually needs and carries the exchange to a concrete request.
- Hands over to a person. A hard case goes to a manager with the whole conversation attached, instead of starting over.
- Sends the request to you — into your CRM or a spreadsheet, together with the conversation history.
- Answers from your data — your price list and terms, not generic phrases.
What the rollout includes
- A review of the real conversations with your customers: which questions come up most and where requests get lost.
- Answer scenarios and a knowledge base for your goods and services.
- Connection of the official WhatsApp and Telegram APIs.
- Answer-quality checks before launch, and tuning after.
An honest word on status
Our product ailabChat is assembled from parts that have each already run in our other projects: the official messenger APIs, dialogue handling, and request handover. As one packaged product it has not been rolled out yet, and we say so plainly. That is why the first launch with you is a pilot on one channel, with the answer quality checked before the bot starts talking to customers.
Who it suits
Companies whose customers write in messengers more than they call, and whose managers can't keep up with replies: retail, delivery, services, service companies. Especially where requests arrive in the evening and at weekends but get answered only the next morning.
What we need from you
- Samples of real conversations with customers — without personal data.
- Your price list, delivery and payment terms, and answers to common questions.
- The company's number or account on WhatsApp and Telegram.
- A responsible manager who takes over the conversations the bot hands on.
What the cost depends on
We quote a price after reviewing your conversations. It depends on:
- How many messengers we connect — WhatsApp, Telegram or both.
- The size of the knowledge base — how many goods, services and terms the bot needs to know.
- Where the requests go — your CRM, a spreadsheet or another system.
- Languages — Russian, Kyrgyz or both.
- Support after launch and tuning of the answers.
Where we work
The AI Lab office is in Bishkek, at 110 Toktogul Street. We work with companies across Kyrgyzstan; outside Bishkek we work remotely.
Frequently asked questions
How much does a WhatsApp chatbot cost?
We quote a price after reviewing your conversations with customers. It depends on the number of messengers, the size of the knowledge base on your goods, where the requests go (your CRM or a spreadsheet), and whether you need support after launch.
Will the bot answer at night and at weekends?
Yes. The bot handles the usual questions about availability, price and terms while the manager sleeps or is busy, and carries the conversation to a request.
What if a customer asks something the bot doesn't know?
The bot hands a hard or expensive case to a manager with the whole conversation attached — the customer doesn't have to explain everything again.
Does the bot answer with generic phrases off the internet?
No. It works from your knowledge base: your price list and your delivery and payment terms. We check the quality of its answers before launch.
Do we need the official WhatsApp Business API?
Yes, we connect the official messenger APIs: the bot works by the rules of WhatsApp and Telegram, not through unofficial workarounds.
Where do the requests go?
Wherever you keep them: your CRM or a spreadsheet. The conversation history travels with the request, so the manager sees the whole exchange.